Don't buy from these people! Finally got my scanner only to find out it doesn't work due to not having needed applications to do scans. After I downloaded the applications (3 showed up and downloaded) I tried again to scan and got the same results--not installed. Tried to download again, nothing came up to download. I have been trying for a day now to contact X.431Tool, but none of their contact sources work even though I am trying during their posted hours for service. Contacted Launch only to find out that the serial number on the device isn't one of theirs.
Replied by lihaihua on Oct 11, 2019
First, can i know what is your problem?
Second, where did you try to contact us? we did not get any your emails, your online chat message, or whatsapp news. so what method did you try to contact with us?
Third, we provide one year warrnty for all of items we sell. you don't need to worry about it.
If it can not be used finally, you can send back to get exchange or refund.
But you can not say that we did not provide any help service.