I bought this launch scanner with the printer as an extra backup scanner for my shop where I work as a professional mechanic , I have had it for just under a year and have used it a lot , the scanner and software is pretty decent actually and over the last 11 months I have found it helpful numerous times however I also have a snap on verus w/ 4 channel scope , and the launch isn't what the snap on is , but wayyyy less money , the issue I have is the launch printer I bought with the scanner , has crapped out , and I. have been using the launch scanner and printer to attach a diagnostic print out for customers , they like the extra info on their vehicle , so ya now their printer doesn't work , tried everything in the manual , tried to get ahold of launch tech support , numerous times but the few times I have tried to get ahold of launch tech here they typically don't get back at all and if they do its like 2 weeks to a month later , but mostly you just get ignored , so ya not to happy with substandard crap failing and talking to a wall about it only furthers the f ing frustration , if I have an issue with my snap on scanner I go see the local snap on dealer truck and its dealt with in a few hours , with launch you may be down for days to months ,
it comes down to support for the product launch sucks badly , so if your a professional you need to ask yourself if when there's issues your shop is with out a scanner for who knows how long , to me that's not ok and not professional , which leaves launch products in the amateur / hobby type category ,

good price and work stable