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How to find register account and password back?


If you forget your register account and password,How to find your account and password back registered on DBSCAR website?
1.Provide us your order and serial number
2.Send us a picsture(the backside of your X431 scanner,like X431 IV,X431 5C,X431 5C PRO,X431 DIAGUN 3,X431 V,X431 V+),which should contain the product serial number.
Like the pic shows.
How to find CC and PW back ?