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Customer Questions & Answers

1
votes
Question:
Q:Which device can support renault secure gateway (SGW) ?
Answer:
A:Hi, thank you for your question.
You can choose PAD V or PAD VII, you need to purchase an additional account on the Renault official website to use it.
By Ivanwu Seller on Mar 20, 2024 1 of 1 found this helpful. Do you?

1 Votes
0
votes
Question:
Q:Waka is the difference between global version and EU version
Answer:
A:Hi, the product Global version doesn't have IP limitation
The EU version suitable for the customer in the EU / UK area
1. If you are in the US please choose Global version and we will ship from our US warehouse
2. If you are in the EU / UK country please choose EU version and we will ship from our EU / UK warehouse
3. If you are in the EU / UK country and you need Global version we can ship from China warehouse and declare the lower value on the invoice, but it will cause extra custom duties
Any problem please feel free to contact us
You can order this PAD VII, it's best the price and with free gift BST-360 battery tester now
Best regards
Ivan
By Ivanwu Seller on May 1, 2024 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What device do you recommend for us to work on vw polo r6 2010 programming/coding a new electronic power steering pump?
Answer:
A:Hi, thank you for your question
We recommend you use the PAD V or PAD VII.
If you need one of them please feel free to contact us to get the better price!
By Ivanwu Seller on Mar 28, 2024 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Hi, does pad vii support remote diagnostics? Like if we send staff with smartlink box we can keep pad here and diagnose remotely yes?
Answer:
A:Hi, thank you so much for your question.
Pad vii does not support Super Remote, but it can support Normal Remote
The function you mentioned and need is Super Remote, so it can not support.
Best regards
Ivan
By Ivanwu Seller on Jan 17, 2024 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:When I try to use it pass thru for Ford dealer software and I'm not able to program any modules. keeps getting error message I need to update ids software
Answer:
A:Hi, thank you for your question, the PAD VII can not support Ford cars online programming.
By Ivanwu Seller on Nov 22, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q: Is it possible to pay in installments?
Answer:
A:Hi sir, if your PayPal supports to pay in installments then it will work. Add to your cart and check the 'Pay later', it's means pay in installments. You can try add one and check whether your account can support.
By Ivanwu Seller on Oct 31, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Does the x431 pad vii monitor engine power balance?
Answer:
A:Hi, yes, x431 pad vii can monitor engine power balance.
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can this reset code for eps on 2014 acura rlx
Answer:
A:Hi, our Launch X431 PAD VII can read and clear the ESP codes on your 2014 Acura rlx.
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Will this launch x-431 pad7 work for 2007 Mercedes e class?
Answer:
A:Hi, yes,our Launch X431 PAD7 can work on your 2007 Mercedes e class.
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can this tool do addas or you will need to purchase another tool to combine before you can do it
Answer:
A:Thank you for your question.
LAUNCH X431 PAD VII scanner supports the ADAS function, but you need to buy the LAUNCH ADAS tool to bundle with the scanner to do the function.
If you have any other questions, please feel free to contact us at sales@x431tool.com.
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:can this tool work on maserati
Answer:
A:Yes of course.
LAUNCH X431 PAD VII bidirectional scan tool has 50+ maintenance functions, including but not limited to oil reset/ABS Bleeding/Injector Coding/AdBlue reset.
Some functions are not universal, you can visit here and input the car model to know more:
https://qcar.x431.com/qcar/#/pc/detail?series=1&car_type=2&soft_name=Maserati&package_id=MASERATI&channel=4&product=361&pdt=PRO&ver=11.55&q=eyJsYW4iOiIxMDAxIn0%3D
If you have any other questions, please feel free to contact us at sales@x431tool.com.
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Is the pad vii authorized, yet, for module programming in the us market? the last time i looked it was not.
Answer:
A:Dear friend,
LAUNCH X431 PADVII tool can support ECU online programming for BMW & Mercedes-Benz in the US now.
If you have any other problems, please email us at sales@x431tool.com.
Thank you so much for your support.
Best regard
Ivan
By Ivanwu Seller on Oct 10, 2023 1 of 1 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Does it support the Arabic language?
Answer:
A:Hi, PAD VII system can support the Arabic language.
Please note:There is very little software support for Arabic language car models, but the language of the system on the X431 pad is available in Arabic.
By Ivanwu Seller on Oct 10, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What is the difference between smart link c 2.0 and smart link 2.0 in PAD vii?
Answer:
A:Hi, thank you so much for your question.
Smart link c 2.0 support truck,smart link 2.0 in PAD vii not support, must buy the truck software on PAD vii, then PAD VII can support the truck.
By Ivanwu Seller on Dec 18, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can PAD VII support sgw module on FCA vehicles, is it necessary to have FCA account? Is there a bypass cable so I don't have to have an online account?
Answer:
A:Hi sir, thank you for your question. So sorry you must have an FCA account.
By Ivanwu Seller on Oct 23, 2023 0 of 0 found this helpful. Do you?

0 Votes
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