(1) Full refund to you if the item has quality problem when you receive it. The item can not be used, there is using problem with the hardware, software or adapters.
(2) Full refund to you if we send you the wrong item, and we pay the extra fee.
2. Partial refund on return
(1) You get partial refund (minus the shipping cost, 10% handling cost, and cost on items activated if the product needs activating) if you are not satisfied with the item you buy from us within 1 week.
(2) You get partial refund (minus the shipping cost,10% handling cost) if you order a wrong item from us within 1 week.
3. When the item is lost on the way to you by Express Company, we will full refund to you, or resend you a new good item.
4. In some particular reason, you can get refund after our customer service learning your particular problem. Please contact our customer service for this situation.